Frequently Asked Questions

Orders and Shipping

1. How can I track my order?

   • We will send an email with tracking information to your provided email address after you place an order. You can track your order status by clicking the link in the email or logging into your account.

2. What should I do if an item is damaged or defective?

   • If you receive a damaged or defective item during shipping, please contact our customer service team immediately with relevant photos and order details. We will address the issue promptly.

Returns and Exchanges

3. How can I initiate a return?

   • If you wish to return an item, please review our return policy and contact our customer service team for return instructions.

4. Do you offer exchange services?

   • Yes, we provide exchange services. Please refer to our exchange policy for more information.

Payments and Refunds

5. What payment methods can I use?

   • We accept various payment methods, including credit cards, PayPal, and more. You can choose the most convenient payment method during checkout.

6. How are refunds processed?

   • Refunds typically take 1-3 business days to be returned to your original payment method. Once we receive and inspect the returned items, the refund will be processed promptly.

Other Questions

7. Which regions do you ship to?

   • We ship to most regions worldwide, including remote areas such as Pacific islands, South Africa, Chile, and more. For specific shipping region information, please refer to our shipping policy page or contact our customer service team for details.

8. How can I contact your customer service team?

   • You can reach us via email at support@monakali.com or by calling our customer service hotline. We will respond to your inquiries promptly.

If you have any other questions or need further assistance, feel free to contact our customer service team. We are dedicated to providing you with the best shopping experience!