Return and Exchange Policy

At Monakali, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a convenient return and exchange policy to make your shopping experience worry-free. Please review the details below:

Return and Exchange Guidelines:

1. Returns: Items can be returned within 30 days of receiving your order for a refund.

2. Exchanges: We offer exchanges for a different size or color. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

3. Condition: Returned items must be in their original condition, unworn, unwashed, and with all tags attached.

4. Refunds: Refunds will be issued to the original payment method once the returned items are received and inspected.

5. Return Shipping: For returns due to reasons other than quality issues, customers are responsible for return shipping costs, including for exchanges.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at support@monakali.com with your order number and details of the items you wish to return or exchange.

2. Our team will provide you with further instructions on how to proceed with your return or exchange.

Contact Us:

If you have any questions or need assistance with your return or exchange, please feel free to reach out to us at support@monakali.com.

Thank you for choosing Monakali. We are here to make sure you have a positive shopping experience with us.